Terms

The agreement between your workshop and us.

These terms apply when a business uses Metral. They are written to be read, not skimmed past, and they say the same things the pricing page and the app already tell you. Last updated 3 October 2026.

Who we are, and who these terms are for

Metral is provided by Metral Ltd, a company registered in England and Wales under number 17486776, whose registered office is at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are not registered for VAT. “We” and “us” on this page mean that company.

“You” and “the shop” mean the business that signs up — the workshop whose name goes on the account. Metral is sold to businesses only, not to consumers. Whoever registers the shop confirms that they are allowed to agree to these terms on its behalf, and the agreement starts when they tick the box at registration.

What Metral is

Metral is workshop scheduling software that runs in a web browser: it plans a shop’s orders across its workstations and people, and records who worked on what, when and for how long. We keep improving it, so screens and features change. We will not take away something a paying shop relies on during a period it has already paid for without telling the shop’s owners first.

Metral is a planning tool. It suggests a schedule from the information the shop puts in; the shop remains responsible for the dates it promises its customers, for how its work is done and for the safety of the people doing it.

The free trial

A new shop can try Metral free for 14 days, with no card needed. During the trial it works the same as a paid plan. You can choose a plan at any time; if you do, the first payment is taken when the trial ends, not before.

If the trial ends without a plan, the shop becomes read-only: you can still sign in and see your data, but nothing new can be planned or recorded. Your data is kept for 60 days after the trial ends and then deleted, and we email the shop’s owners before that happens. Choosing a plan within those 60 days picks up where you left off.

Plans and prices

Monthly: £299 a month for up to 5 workstations, and £30 a month for each workstation after that. Annual: £2,990 a year for up to 5 workstations, and £300 a year for each one after that. There is no charge per user. Metral Ltd is not registered for VAT, so no VAT is charged on these prices. If we register for VAT, we will tell you at least 30 days before we start adding it.

A workstation counts towards the plan while it is active in the shop. Adding one beyond your plan shows you the cost before you confirm it, and the part of the current period that is left is charged straight away. Archiving one lowers the next payment; it does not refund the period already paid for.

If we change our prices, we will email the shop’s owners at least 30 days before the change applies to them, and it applies from their next renewal, never part-way through a period already paid for.

Paying

Payments are taken by Stripe, our payment provider; we never see your full card details. A plan is paid in advance, monthly or yearly, and renews automatically at the end of each period until it is cancelled. Stripe sends an invoice for every payment, and past invoices stay available from Billing in the app.

If a payment fails, the shop stays usable for 3 days while the card is retried, and everyone in it sees a notice. After that it is read-only until a payment succeeds. If Stripe’s retries all fail, the subscription ends and the shop is treated as cancelled (see below).

Cancelling

An owner can cancel at any time from Billing in the app, which opens Stripe’s billing portal. Cancelling takes effect at the end of the period already paid for, and the shop works as normal until then. We do not refund part of a period, except where the law requires it.

When a subscription ends, the shop becomes read-only. Its data is kept for 60 days and then deleted for good. We email the shop’s owners 30 days into that time and again at least 7 days before the deletion. Renewing within the 60 days stops the count and restores the shop as it was.

Your data

The shop’s data — its customers, orders, workstations, people and the record of the work — belongs to the shop. You give us permission to store and process it only so that we can provide Metral to you. We do not sell it, and we do not use it for anything else.

In data-protection terms the shop is the controller of the personal data it records about its staff and customers, and we are its processor. We process that data only to run Metral as you use it, which is your instruction to us; we keep it confidential and secure; we use only the providers named in the privacy notice in the app to do so; we tell you without undue delay if we become aware of a breach affecting it; we help you answer requests from the people it is about; and we delete it when the shop leaves, as described above. For the office logins themselves — the email address and password that sign somebody in — we are the controller. The privacy notice in the app says what is held, where, and for how long.

An owner can erase the whole shop at any time from Settings. That cannot be undone, so export anything you want to keep first — the time log can be exported as a spreadsheet.

Using Metral properly

You are responsible for the people you invite into the shop and for what they do in it, and for keeping passwords and floor PINs to yourselves. Please do not use Metral for anything unlawful, try to get into another shop’s data, test or disrupt its security, copy or resell it, or put in personal data you have no right to hold. Tell us straight away at hello@metral.co.uk if you think an account has been misused.

Availability and support

We work to keep Metral running and your data safe, but we cannot promise it will never be unavailable — updates, maintenance and problems with the providers it runs on can all interrupt it. Support is by email at hello@metral.co.uk, during UK working hours.

What is ours

Metral itself — the software, its design and its name — belongs to us, and these terms give you the right to use it while your trial or plan is active, not ownership of it. If you send us ideas or feedback, we may use them without owing you anything for them.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

Otherwise, neither of us is liable to the other for loss of profit, revenue, business, contracts or goodwill, or for any indirect or consequential loss. Our total liability to the shop for everything arising from these terms in any 12 months is limited to what the shop paid us in the 12 months before the claim arose. Metral is provided as it is during a free trial, when nothing has been paid.

Suspending or ending the agreement

You can end it by cancelling, as above. We may suspend or end a shop’s access if payment is not made, if the shop seriously breaks these terms and does not put it right within 14 days of us asking, or straight away if continuing would put Metral or other shops at risk. If we ever stop providing Metral altogether, we will give at least 90 days’ notice and refund any part of a period paid for but not yet used.

Changes to these terms

We may update these terms. If a change matters, we will email the shop’s owners at least 30 days before it takes effect; if you do not agree to it, you can cancel before then. The date at the top of this page says when they last changed.

The rest

These terms, with the privacy notice, are the whole agreement between us about Metral. If a part of them turns out to be unenforceable, the rest still applies. Not enforcing a right straight away does not mean giving it up. Neither of us is responsible for a delay caused by something genuinely outside our control. You may not transfer the agreement without our consent; we may transfer it to a business that takes over Metral, and we will tell you if we do. Nobody else has rights under these terms. Notices can be sent by email — to us at hello@metral.co.uk, to you at the shop’s owners’ addresses.

The law that applies

These terms are governed by the law of England and Wales, and the courts of England and Wales alone can settle any dispute about them.